Community Manager
1
DA
Négociable
Numéro
38856375
Date
11/12/2023 22:38:00
Societé
Algeria
Niveau d'éducation
Bac
Description
Who You Are:
If you are passionate about education abroad, travels, and relationships, this may be your dream role! In addition to passion, we are looking for a Social Content and Engagement Manager who has excellent written/verbal communication skills, enjoys seeking out operational improvements, thrives in a flexible environment, and see problems as opportunities!
What You'll Bring:
- High School Diploma or equivalent required, applicable degree is a plus, but not necessary.
- 2+ years of Customer Relations or Customer Service experience.
- 1+ years of previous experience in managing and moderating a large and active (5k+ members) Facebook Community.
- Demonstrated experience and success in building and maintaining an online community across any social platform.
- Experience with marketing software is a plus!
- Excellent English written and verbal communication skills.
- Ability to engage customers over phone, video calls, and emails as the situation requires.
- Demonstrated ability to solve problems and manage conflict.
- Strong organizational skills and ability to manage multiple priorities at once.
- Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.
- Ability to work well independently and as a member of a highly integrated and diverse team.
What You’ll Do:
- This is a vital position responsible for maintaining a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook page!
- Community engagement and moderation across Facebook, Instagram, Twitter, LinkedIn, etc. for multiple projects simultaneously.
- Strategize on social media tactics and engaging & informative content to cultivate the community.
- Recommend and onboard scalable software solutions to support communication channels & build revenue streams.
- Provide solutions for any community/client troubleshooting needed, using a high level of discretion to solve concerns quickly and thoroughly.
- Identify, cultivate, and engage special advocates and enthusiasts.
- Collaborate internally on content and/or foster collaboration agreement with content creators to contribute to our newsletter.
- Collecting users' feedback and improvements proposals.
- Brainstorm ways to improve the community experience.
- Other duties may be assigned and/or modified as business needs change